Paradise Transfers -Frequently asked questions

Are your rates the same than the regular fees at the airport ticket center?
No, our rates are lower, this is because we work on pre-booked reservations only and we don't have to pay expensive parking fees and fixed location rent, this allow us to have better prices and superior quality services than the regular transportation vehicles at the airport.
Is it safe to travel with you?
Absolutely, before we hire any member of our staff they need to pass several tests and present sufficient information about them, we request federal driver's license which is not easy to get, no criminal records certificate issued by the police, anti-doping tests and three reference letters from local companies.
How do I make a reservation ?
Please select your destination on the above menu and fill up the instant quotation form to display prices and availability, then on the screen displayed you will find the option to make a reservation online.
Can I use my credit card to pay for my transfer?
Sure you can. Our payments processor is PayPal, therefore, we don't have access to your card information. Payment is very secure and ensures safety for you and for us. To pay on line, please go to our Payments link when you receive your confirmation number.
How do I locate your driver?
In both terminal buildings there is a meeting area where our driver will be waiting for you. He will be wearing our uniform and will be provided with a sign with your name printed on it.
Is the driver tip included in your fee?
No, optional tip to the driver is not included, you can tip him if you think he deserves it depending on the service received. The only items included on the price are tax, insurance and airport fees.
Can I rent your vehicles for hours or for private tours?
Yes, you can rent them for a minimun of 3 hours or take a private tour. We provide the driver.
If I book a shared public service how long do I have to wait?
Since they have to complete a total of 10 passengers including yourself, you would have to wait for people from different airlines and flights, the estimated waiting time is from 35 to 45 minutes.
What if I have a reservation confirmed and my flight is delayed?
We verify with the airline 2 hours in advance if your flight is on time. if not, we will know exactly at what time it is going to arrive and we will be right there waiting for you. If your flight is cancelled for any reason please go to any internet service existing at most airports and email us to inform of your new arrival information or to cancel your reervation.
How can I cancel a confirmed reservation?
The procedure is very easy, just look for the above link "Cancellations or "click here". Once you have submitted the cancellation request we will review the status of your reservation and get back to you as soon as possible.
Are you licensed to operate this service at the airport?
Yes we do have license to operate in the two airport terminals and federal plates to transport passengers in all Mexican roads. Our fleet counts with effective insurance policies, applicable permits and licenses.
Could we make a stop in our transfer before arriving to our hotel to get groceries or medicines?
Yes, you can upon request. We grant up to 15 minutes waiting at no additional cost but if it takes more time than that, there is an applicable fee. You need to request the price for that special service. Please click here.
Should I call you to reconfirm my return service to the airport?
This is not necessary if you booked a round trip service with us and we have confirmed it. Our scheduler will automatically remind us about your transfer to the airport. However, we will be glad to attend you regerding this matter if you have any questions.
How much time in advance do I nned to make my reservation?
We take reservations a full year in advance. Feel free to book with us as soon as you are ready.
Do your drivers speak English?
Most of our drivers speak good English and the rest will understand what you want if you speak to them slowly. The reservation staff and the operation's manager speak fluent english. Feel free to contact us thru our driver's cell phone and we will immeditely assist you.
Do you have children seats?
Sure, children's safety comes first. We have 5 point children seats available upon request. Seats are suitabe for children 0 to 3 years old.

Frequently asked questions

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